Telecom

New telecom industry trends are driving OSS/BSS systems requirements, with new service layer architecture and customer experience management at the core, causing a move to automated systems and management-as-service logic.

The most glamorous part of networking is unquestionably the hardware that moves and delivers information. Historically, the least glamorous part has been the operations support systems and business support systems (OSS/BSS) that support the service providers' day-to-day operations as business entities.

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